1. How do I report a maintenance or repair request?

   If you are reporting an emergency maintenance or repair request, call us a (505) 205-1581! If necessary, leave a message and we will respond within the hour.

   For all other maintenance and repair requests, go to the "Maintenance Request" page, fill out the required information, being sure to provide a sufficient explanation of the problem, and click the "Send Maintenance Request" button.

   If your maintenance or repair request was submitted before noon, a property manager will respond to the request by the end of the day. If your maintenance request was submitted over a weekend, a holiday, or after noon, a property manager will respond to your request by noon of the next business day.
   
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2. What is considered a maintenance emergency?
   
   Please go to the "Maintenance Request" page and click on the link immediately below the "Maintenance Request Form" page header. This link will take you to the "Emergency Maintenance Request - What to Do" section of the Maintenance Request page.

   If you still have questions, please call us at (505) 205-1581.
   

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3. Will I be charged for maintenance or repair work?
   
   In most cases, you will not be charged for maintenance or repair work done at the home. There are some exceptions, of course, and they are as follows:
   
   
   • If a tenant schedules an appointment with a vendor who was dispatched by Advantage Pointe Properties to address a maintenance or repair issue reported by the tenant and the tenant fails to keep that appointment, the vendor will charge Advantage Pointe Properties a minimum fee for the service call. This minimum varies by vendor and will be charged to the tenant's account;
   • If the need for maintenance or repair is the result of some act of the tenant or the tenant's guests, whether deliberate or negligent, or by omission of the tenant, the cost of the maintenance or repair will be charged to the tenant's account;
   • If a tenant fails to report a maintenance issue in a timely manner and the result of that failure results in additional costs, the difference in cost will be charged to the tenant's account;
   • If the tenant performs any unauthorized maintenance or repair to the property that does not meet with the satisfaction of Advantage Pointe Properties or is in violation of local, state or federal regulations, ordinances or laws, Advantage Pointe Properties will correct the maintenance or repair at the expense of the tenant;
   • If a tenant is authorized to make alterations to the property with the understanding that the property be restored to its original condition at the tenant's expense and upon the tenant's vacating the property, Advantage Pointe Properties will authorize the restoration of the property to its original condition, at the expense of the tenant, if the tenant has not restored the property or has not done so to the satisfaction of Advantage Pointe Properties. 
   
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4. May I install cable or satellite TV services or additional phone lines or phone jacks?
   
   All tenants were provided with an "Installation of Cable, Satellite & Phone Services Authorization" letter when they were given the keys to the home. If you have lost or misplaced this letter, please contact us at (505) 205-1581 and we will provide you with another one. This letter of authorization should be shown to the installer at the time of installation.
   
   Generally speaking, however, cable and satellite services and additional phone lines and phone jacks may be installed in the home as long as such installation is performed by a professional installer who is employed or whose services are engaged by the company whose services are being installed.
   
   Any such installation and any recurring charges for the use of such services, which are to be placed in the name of the tenant, are to be paid for by the tenant. Advantage Pointe Properties assumes no liability or obligation for the results or cost, whether one-time or recurring, of such installations.
   
   All such installations must meet with all local and neighborhood association rules, regulations, restrictions, ordinances and laws. Should such installation fail to meet these requirements, Advantage Pointe Properties will authorize the restoration of the property, at the expense of the tenant, to its original, pre-installation condition.
   
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5. (This question is answered in our response to Question No. 4)
   
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6. May I make changes to the home such as painting, alterations, install ceiling fans, etc.?
   
   No modifications may be made to the home without the express, written permission of Advantage Pointe Properties.

   If you have a modification request, please go to the "Applicant & Tenant Forms" page where you will find the appropriate modification request form under 'Tenant Forms.' Download and complete this form being sure to provide a detailed explanation of the modifications you would like us to consider approving.

   Once your request is received, we will review it with the owner of the property.
   
   We will make every attempt to respond to your request within seven (7) days of its receipt. If you have not had a response in that time, please call us at (505) 205-1581 and ask to speak with your property manager. If he or she is not available, please ask to speak with any available property manager.
   
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7. What are my rights to privacy, if Advantage Pointe Properties wants to enter the home during my tenancy?
   
   In accordance with the Uniform Owner-Resident Relations Act of the State of New Mexico, the Landlord (Advantage Pointe Properties) may enter onto the property at any reasonable time after having provided the tenant with a written 24 Hour Notice of Intent to Enter.

   However, in the event of an emergency or to affect necessary repairs, as reported by the tenant, or to accompany government or utility and public service officials or representatives unto the property, the Landlord may enter onto the property at any reasonable time without the requirement of providing the Tenant with a written 24 Hour Notice of Intent to Enter.

   It is the policy of Advantage Pointe Properties to provide the tenant with a written 24 Hour Notice of Intent to Entry in all cases except in the case of an emergency.

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8. What are my responsibilities, if I have to move out before the expiration date of my rental agreement?
   
   With one exception, when a tenant breaks their lease, Advantage Pointe Properties will hold the tenant responsible for the payment of rent, utilities and grounds maintenance until the earlier of the following occurrences:
   
   
   • Two months from the end of the rental period through which rent was last paid; or
   • The rental property is re-rented; or
   • The normal expiration date of the tenant's lease.
   
   In addition, the tenant will be charged an early termination fee of $500 and held responsible for any out-of-cycle expenses such as advertising and the re-keying of the property.
   
   Though Advantage Pointe Properties must and will make a reasonable attempt to re-rent the property at the monthly rent being paid by the out-going tenant, in the event the rental property is re-rented before one of the above deadlines and at a monthly rent less than that being paid by the out-going tenant, the out-going tenant will be held responsible for the difference in rent through what would have been the expiration date of their rental agreement.

   If the tenant is subject to the "Servicemembers Civil Relief Act" (Military Clause), they may terminate their rental agreement effective the last day of the rental period following the rental period in which the notice to vacate was given without penalty. The service member must have been involuntarily deployed or re-deployed to a duty station outside a fifty (50) radius of the location of the rental property.
   
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9. May I sub-lease the property?
   
   No part of the rental property may be sub-let by the tenant without the express, written permission of Advantage Pointe Properties.

   Any person occupying the rental home for more than 10 consecutive days or for more than 48 hours on a recurring basis must have the permission of Advantage Pointe Properties to do so.

   Persons 18 years of age or older and having the legal capacity to do so, must submit an application for tenancy of the rental property and will be subject to the same scrutiny as the current tenant.

   The tenant must submit an information sheet (found under 'Tenant Forms' on the "Applicant & Tenant Forms" page) for all persons under the age of 18 or who may be 18 years of age or older, but not having the legal capacity to submit an application.

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10. May I rent a carpet cleaner and clean the carpets myself when I move out?
    
    No. However, you may engage the services of a recognized carpet cleaning professional as long as you provide Advantage Pointe Properties with a copy of the paid invoice.

    Note that, if the carpeting is not cleaned to the satisfaction of Advantage Pointe Properties, we will require that tenant's vendor do the job again at no cost to the tenant or to Advantage Pointe Properties. If the vendor refuses to do so or the carpet cleaning is still not to the satisfaction of Advantage Pointe Properties, Advantage Pointe Properties will engage the services of a carpet cleaning professional of our choice and deduct the cost from the tenant's security deposit.

    As we use only those vendors who have proven themselves as providers of excellent services at or below market rates, Advantage Pointe Properties recommends that the tenant leave the selection of a carpet cleaning professional to us.

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11. May I get a pet after move-in?
    
    You may make application for acceptance of a pet either at the time of application or at any time during your tenancy of the rental home.

    The application for a pet or an additional pet is found under 'Tenant Forms' on the "Applicant & Tenant Forms" page.

    If you are making application for acceptance of a pet or an additional pet after having moved into the rental home, the owner may require a pet deposit greater than the $250 per pet recommended by Advantage Pointe Properties.

    Only those pets approved by Advantage Pointe Properties may reside on the property. This includes the pets of guests.

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12. When and how should I give my notice to vacate?
    
    You must provide Advantage Pointe Properties  with a written notice of your intent to vacate the rental property no less than 30 days prior to the end of the next rental period or the expiration date of your rental agreement
    
    If for example, your lease expires on May 31st or your intend to vacate the property on May 31st, your notice to vacate should be received no later than the end of April. If is not, you will be held responsible for the rent due on June 1st whether or not your rental agreement expires on May 31st.
    

    You may call Advantage Pointe Properties with your notice to vacate, but, unless written notice is received within three (3) days of the call, we will consider the verbal notice null and void.

    You may submit a 30 Day Notice to Vacate through the Tenant Portal or, you may obtain the form under 'Tenant Forms' found on the "Applicant & Tenant Forms" page.

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13. What happens, if my roommate moves out before the expiration date of the rental agreement?
    
    All persons having signed the rental agreement remain obligated for the fulfillment of the terms of the rental agreement.

    Advantage Pointe Properties will release a tenant from further obligations under the terms of the rent agreement, if Advantage Pointe Properties would have approved the remaining tenants for tenancy without this tenant's application and all tenants remaining in the rental property agree to this release.

    The out-going tenant may make application for release of further obligations under the terms of the rental agreement by submitting the appropriate form found under 'Tenant Forms' on the "Applicant & Tenant Forms" page.

    If Advantage Pointe Properties approves the tenant's application for release of further obligation, the out-going tenant and all remaining tenants must sign an addendum to the rental agreement releasing that tenant from further obligation.
    
    No portion of any security or pet deposits will be released by Advantage Pointe Properties until the rental property is surrender to Advantage Pointe Properties by those tenants remaining on the rental agreement. There are no exceptions.
    
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14. I have always paid my rent on time. Why did I receive a 3 Day Notice to Pay Rent when I paid my rent on the 4th of the month?
    
    All rent payments are due, in full, on the first day of every month. If rent is not received by the end of business on the 3rd day of the month, the tenant is assesses a late payment fee equal to 10% of the gross rent due and mailed and e-mailed a 3 Day Notice to Pay Rent or Surrender the Property.

    This is done as a matter of compliance with the rules, regulations and laws of the State of New Mexico governing the management of residential rental properties.

    Late fees will be reversed for any payments received by mail after the 3rd of the month, if the envelop bears an Albuquerque post mark dated no later than the 1st of the month for which the rent was due.

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15. I am an excellent tenant.  Can you waive my late charges?
    
    On surrender of the property to Advantage Pointe Properties and the receipt of a written request (the request form is found under 'Tenant Forms' on the "Applicant & Tenant Forms" page) from the tenant, Advantage Point Properties will waive one late payment fee per rental agreement term, or any renewal term thereof, on the following conditions:
    
    
    1. No more than one late fee has been assessed during any one term of the rental agreement; and
    2. Advantage Pointe Properties has not taken legal action to evict the tenant at any time during the tenant's occupancy of the rental home.
    
    If any waived late payment fee has been paid by the tenant, Advantage Pointe Properties will credit the tenant's account for the amount paid.
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